BASIC INFORMATION ABOUT THE SELLER

Company name: PERLERAJ d.o.o.

Headquarters: Ulica Republike Austrije 9,10000 Zagreb

Commercial bank and account number IBAN: HR8723600001102312430, Zagrebačka banka d.d.

VAT ID: 64436673944

Registration number: 02943506

Person authorized to represent: Katarina Radnić Zmazek

E-mail address: info@cloudandcojewelry.com

General Terms and Conditions regulate the relations between the Buyer and the Merchant regarding the terms and manner of ordering products, product prices, terms and methods of payment, terms of guarantee for the quality of the sold item, the Buyer’s right to a written complaint about the Merchant’s products and services, the right to terminate the contract, delivery of products and other services offered by the Merchant, protection of personal and other data, as well as other issues important for concluding an online sales contract.

An integral part of these General Terms and Conditions are the General Terms and Conditions for the Protection of Personal Data. If the user does not agree with the General Terms and Conditions and Data Protection Notice, they are obliged to leave and not use the website www.cloudandcojewelry.com.

The terms of business of the company PERLERAJ d.o.o. (hereinafter referred to as Cloud&Co.) have been compiled in accordance with the Consumer Protection Act (OJ. 41/14; 110/015; 14/19) Chapter III. – Concluding contracts outside business premises and distance contracts, and represent a prior notice in terms of Article 43 of the Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.

Cloud&Co. retains the right to change the Terms and Conditions at any time. All changes will be published on the website www.cloudandcojewelry.com and will take effect at the time of publication. Any changes of the Terms will apply to purchases made after these changes are published.

Upon order processing, these general Terms and Conditions will be delivered to the Buyer by email as the e-mail body or attachment, and are available at any time to service users in a way that allows them to save, reuse and reproduce them.

GENERAL INFORMATION

Users or Buyers are obliged to get acquainted with the General Terms and Conditions of the website before using the website www.cloudandcojewelry.com (hereinafter: the website) owned by Cloud&Co.. If they have any additional questions or concerns regarding the General Terms and Conditions, they can contact info@cloudandcojewelry.com.

By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website, as well as all other rules and conditions of website use and the services provided through it. Users agree not to use the website in a manner that harms authors or third parties and accept all risks of using the website and services. If the user does not agree with the above, they are obliged to stop using the website and services provided through it.

The content of the website is protected by copyright. Modification, rent, sale or distribution of content is only possible with the prior written permission of Cloud&Co.

Cloud&Co. enables the use of the website in the best possible way. This includes: monitoring server performance, expanding capacity based on the number of users, Buyer support and troubleshooting system errors and problems. Cloud&Co. does not take responsibility for any problems in the operation of the site and services. Cloud&Co. cannot guarantee that the use of the website will be uninterrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.

Users use the website at their own risk.

Cloud&Co. is in no way responsible for any damage that the user may suffer by using the website www.cloudandcojewelry.com. The authors and other natural or legal persons involved in the creation, production and distribution of the www.cloudandcojewelry.com website are not responsible for any damage resulting from the use or the inability to use the website.

Cloud&Co. reserves the right to disable access to the website to users in the event that the use is assessed as inappropriate. Cloud&Co. reserves the right to deny access to the website to anyone, based on its own estimates. The user undertakes to use the website www.cloudandcojewelry.com in a way that does not jeopardize resources and services in its entirety. Improper use of the website www.cloudandcojewelry.com is prohibited and results in termination of access to the website. 

The user is obliged to keep the information about their user account secret, and is fully responsible for all damage caused by unauthorized use of their user account.

Cloud&Co. reserves the right to change or supplement the General Terms and Conditions at any time. The changes take effect on the day of publication on the website. Continued access to the website or use of any part of its content will be considered consent to the changed or supplemented General Terms and Conditions. Cloud&Co. advises to periodically check the General Terms and Conditions to get acquainted with possible changes.

Cloud&Co. reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the website or any part of it, such as subpages or services provided through them. This includes, but is not limited to, changes in the time of availability of content, availability of new data, mode of transmission, as well as the right to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. Cloud&Co. has the right to control the content of the website at all times to ensure compliance with the General Terms and Conditions and positive regulations. Changes to the General Terms and Conditions are valid immediately upon publication on the website.

The Buyer is obliged to check the General Terms and Conditions before using the website. 

WHO IS THE BUYER?

The Buyer is any visitor who buys products via email (info@cloudandcojewelry.com) or social media page (Facebook: Cloud&Co. jewelry), in the manner regulated by these General Terms and Conditions, i.e. any person that chooses at least one product, orders and pays for it thus enters into a distance contact.

The Buyer can only be an adult person able to exercise their legal capacity. The contract in the name and behalf of a minor and/or person deprived of legal capacity may be concluded by their legal representatives or guardians. Persons with partial legal capacity may conclude a contract only with the consent of their legal representative or guardian. The Merchant shall not be liable for any act contrary to this provision.

Legal persons as Buyers are subject to the Civil Obligations Act and the Electronic Commerce Act and are not subject to the Consumer Protection Act. These General Terms and Conditions apply to legal entities in the part relating to:

• price and method of payment,
• main product features,
• the procedure for concluding the contract,
• description of delivery method and delivery costs,
• general information,
• disclaimer and
• the moment of concluding the contract.

The seller may, at their choice, grant to the legal person in each specific case the rights of a Buyer who is a consumer.

MAIN PRODUCT FEATURES

The Buyer gets acquainted with the main features of the product on the website www.cloudandcojewelry.com.

Cloud&Co. reserves the right to change information, including product prices and special offers on the site without prior notice. Along with the product image there is a description of the main features of the product. Prices, payment terms and special offers are valid only at the time of ordering and/or payment.

CONCRACT CONCLUSION PROCEDURE

Purchases are made on the website www.cloudandcojewelry.com by filling out the form provided. When filling out the form, the Buyer is obliged to enter all the information required of them. The purchase can be finalized only with the confirmation that the Buyer has previously read and understood the General Terms and Conditions, that they have agreed to them and they are aware that this is an order with an obligation to pay.

Purchase is possible 24 hours a day, 7 days a week. Cloud & Co. is not responsible for the costs of using computer equipment and telecommunications services required to access the service. The Buyer will be notified by email of the order confirmation and package shipping.

In the event that Cloud & Co. for any reason is unable to deliver any of the ordered products, the Buyer will be contacted, by phone or e-mail, by an employee of Cloud & Co. for the purpose of agreement on the delivery of a replacement product or possible cancellation of the ordered product.

Purchases are made by ordering available products that the Buyer chooses based on the photo and basic description. The photographs are illustrative in nature and do not always correspond to the available products in all details. Purchase is done in a few simple steps in the comfort of the Buyer’s home, from anywhere in the world. 

Product search is possible by different criteria. By entering a certain term in the “Search” bar, products related to the specified term will appear. The Buyer can choose a specific product that interests them and read the available product description so that they can independently decide whether the product meets their needs. The Buyer selects products from the Cloud&Co. product catalogue which is arranged according to product types.

Product ordering is done electronically. By clicking on the “Add to cart” icon, the selected product is added to the cart. By placing the product in the cart, the product is not reserved or ordered or purchased. The Buyer can continue to add products by clicking “Continue shopping” or complete the product selection process by clicking “Continue to billing”. By clicking on “Continue to payment”, the Buyer has the option of entering a gift certificate or coupon if they have one. When the Buyer completes the product selection process, clicking “Continue to payment” will be redirected to a page where they choose the method of payment, delivery method, enter a gift certificate or coupon if they have one and add notes. It is not possible to continue the purchase without checking the box “I have read and agree to the Terms of Use and Terms of the Website.” by marking so the Buyer confirms that they have read and understood these General Terms and Conditions. By clicking on “Change cart contents” the Buyer can change the cart contents. If the Buyer agrees to purchase the products in the cart, they can click on the “Order” icon. After the Buyer places an order by clicking on the “Order” icon, the seller will send the General Terms and Conditions to the Buyer’s e-mail address together with the order confirmation and the order number confirming that the Buyer’s order has been received.

The sales contract is concluded at the time of acceptance from the Buyer. 

The seller will send the Buyer a confirmation of the purchase agreement to their e-mail address.

The consumer, in the capacity of the Buyer, enters into a sales contract with the company PERLERAJ d.o.o., (hereinafter: Cloud&Co. ) in the capacity of the seller.

The conclusion of the sales contract via the website www.cloudandcojewelry.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of European Union directives, and represents a conclusion of the distance contracts.

These General Terms and Conditions are a precontractual notice and apply to the conclusion of a sales contract if the Buyer is a consumer or any natural person who enters into a legal transaction or operates in the market outside their trade, business, craft or professional activity and if the contract is concluded between the merchant and the consumer within the organized system of sale or provision of services without the simultaneous physical presence of the merchant and the consumer in one place, using only one or more means of remote communication.

Remote communication means are all means that can be used for the conclusion of distance contracts without the simultaneous physical presence of the merchant and the consumer, such as the Internet and e-mail.

The seller may terminate the sales contract if the Buyer does not pay the purchase price and is not obliged to deliver the product until the time of receipt of the purchase price, unless the Buyer has chosen the method of payment by cash on delivery. If for some reason the Buyer does not pick up the shipment and returns it to the seller, the seller will not repeat other deliveries.

If the Buyer does not receive the ordered products paid for within 7 working days (Saturday, Sunday and non-working days excluded) from the payment, or 7 working days (Saturday, Sunday and non-working days excluded) from concluding the sales contract with the agreed payment upon delivery, they are obliged to inform Cloud&Co. about this at the e-mail address info@cloudandcojewelry.com.

If the Buyer did not receive a confirmation of purchase by e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, they are obliged to contact the seller at info@cloudandcojewelry.com every working day from 9 am to 5 pm.

In the event that Cloud&Co. for any reason is unable to deliver any of the ordered products, the Buyer will be contacted, by phone or e-mail, by an employee of Cloud & Co. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.

In case of problems or ambiguities during the order, the Buyer can contact Cloud&Co. by e-mail address info@cloudandcojewelry.com on weekdays from 9 am to 5 pm.

PRODUCT PRICE AND METHOD OF PAYMENT

The Buyer obliges to pay for the ordered products using one of the following payment methods:

Credit or debit card – payment directly via Internet, using the card following payment services: Visa Electron, MasterCard, Maestro and Visa.

Payment by invoice – the information required for payment is sent to the e-mail address specified in the order, including the account number to which the Buyer should pay the amount of the order. The Buyer can make a payment using internet banking or payment at the bank, post office, FINA (National Financial Agency), etc. After receiving the Buyer’s payment, the ordered items are sent to the address specified in the order.

Cash on delivery – payment upon receipt of the shipment directly to the courier. (possible only for orders in Croatia)

DELIVERY

The product will be shipped within 2 to 5 working days (Saturday, Sunday and non-working days excluded) upon receipt of payment of the purchase price.

The product will be delivered to the Buyer in the territory of the Republic of Croatia within 7 working days (Saturday, Sunday and non-working days excluded) from the moment of purchase.

If the payment is made by bank transfer (bank payment or internet banking), the Buyer is obliged to use the payment details received by e-mail from the seller.

The agreed purchase price includes all taxes and duties and is expressed in euros.

DESCRIPTION OF THE METHOD OF DELIVERY AND DELIVERY COSTS

Cloud&Co. delivers the order within the deadlines specified under “Product price and method of payment”. Product delivery is done through the GLS delivery service.

Cloud&&Co. checks the quality of the ordered product before each delivery of the product.

Shipping costs are paid in full by the Buyer, unless otherwise stated on the website www.cloudandcojewelry.com.

Buyers are obliged to pick up and inspect the shipment in front of the courier, all in order to avoid subsequent complaints due to the possibility of damage to the shipment during delivery.

If Cloud&Co. is unable to deliver the ordered product, the Buyer will be notified. The Buyer can cancel the order or wait until the product is available again. If Cloud&Co. is unable to deliver the product within the agreed time the Buyer is notified and is obliged to leave the seller a subsequent reasonable time to fulfil the sales contract.

If the Buyer does not take over the product or refuses to take over the product without a valid reason, Cloud&Co. reserves the right to claim reimbursement of handling, transportation and other possible costs.

CONDITIONS OF RETURNS AND COMPLAINTS

PERLERAJ d.o.o. (hereinafter: Cloud&Co.), as the seller is responsible for material defects of the product until the moment of transfer of risk to the Buyer (the moment of handing over the goods to the Buyer or a third party designated by the Buyer and not the delivery service), regardless whether the company was aware of material deficiency. It is also liable for those material defects that occur after the transfer of risk to the Buyer if they are the result of a cause that existed before the transfer. A defect that occurred within six months of the transfer of risk to the Buyer is presumed to have existed at the time of the transfer of risk, unless the seller proves otherwise or the contrary arises from the nature of the item or the nature of the defect.

An item is considered defect if:

• it does not have the necessary properties for its regular use or for trade,
• it does not have the necessary properties for the special use for which the Buyer is procuring it, and which was known to the seller or must have been known to them,
• it does not have the properties and characteristics that are explicitly or tacitly agreed, i.e. prescribed,
• it does not have properties that otherwise exist in other things of the same type and that the Buyer could reasonably expect from the nature of the thing, especially taking into account public statements of sellers, manufacturers and their representatives about the properties of items (advertisements, markings, etc.).

The consumer is obliged to inform the seller of the existence of visible defects within two months from the day when they discovered the defect, and no later than two years from the transfer of risk to the consumer.

When, after receiving the item from the Buyer, it turns out that the item has a defect that could not be detected by the usual inspection when taking over the item, the Buyer is obliged, under threat of loss of rights, to notify the seller within two months of discovering the defect.

The seller is not responsible for defects that appear after two years have passed since the delivery of the item. The rights of the Buyer who informed the seller in time about the existence of the defect expire after two years, counting from the day of sending the notice to the seller, unless the seller fraudulently prevented the Buyer from realizing them.

If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the rules of the Civil Obligations Act:

• elimination of the defect,
• delivery of another product without defect,
• price reduction,
• contract termination.

Rights based on material lack of property are regulated by the Civil Obligations Act.

When the Buyer is a legal entity, the rules on material defect prescribed by the Civil Obligations Act apply to them, especially in the part where the material defect for legal entities is regulated differently from the General Terms and Conditions, then the Civil Obligations Act applies.

The right to unilateral termination of the contract

The consumer may unilaterally terminate the contract within 14 days without giving reasons exclusively for standard goods from the warehouse that were not made to measure.

The period of 14 days begins from the day when the product is handed over to the consumer or to a third party designated by the consumer, who is not a delivery service.

If the consumer orders several pieces of products to be delivered separately in one order, or if the goods are delivered in several pieces or more shipments, the period of 14 days begins to run from the day when the consumer or a third party designated by the consumer, who is not a delivery service, is handed the last piece or the last shipment of the product.

If regular delivery of goods has been agreed for a certain period, the 14-day period shall begin on the day when the first piece or the first shipment of the product is handed over to the consumer or to a third party designated by the consumer other than the carrier.

If the consumer is not informed of the right to terminate the contract, the consumer’s right to unilateral termination of the contract expires after 12 months from the expiration of the 14 days.

If the seller has notified the consumer of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the consumer received the notice.

In order for the consumer to be entitled to unilateral termination of the contract, they must inform the seller of the decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to PERLERAJ d.o.o., Republike Austrije 9, 10000 Zagreb or e-mail address info@cloudandcojewelry.com, in which they will state their name, address, telephone number, e-mail address, and the consumer can, at their own choice, use the example of the form for unilateral termination of the contract.

A copy of the form for unilateral termination of the contract can be filled electronically by the consumer by clicking on the online form for unilateral termination of the contract.

Acknowledgment of receipt of the statement of unilateral termination of the contract shall be delivered by the seller to the consumer without delay, by e-mail. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract. Except when the seller has offered to pick up the goods returned by the consumer, the seller must refund the payment only after the goods are returned to them, or after the consumer provides proof that they sent the goods back to the seller, if the seller was notified before receiving goods.

The seller is not obliged to reimburse the additional costs resulting from the consumer’s explicit choice of mode of transport other than the cheapest type of standard transport offered by the seller. The seller must refund the payment using the same means of payment used by the consumer when paying, unless the consumer explicitly agrees to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such refund.

Unless the seller has offered to pick up the goods returned by the consumer, the consumer must return the goods without delay, and no later than 14 days after notifying the seller of their decision to terminate the contract.

It is considered that the consumer has fulfilled their obligation to return the goods on time if they send the goods before the deadline or hand them over to the seller, or to the person authorized by the seller to receive the goods.

The consumer is obliged to bear all direct costs of product return. The consumer is responsible for any impairment of the goods resulting from the handling of the goods other than that necessary to determine the nature, characteristics and functionality of the product.

In order for the consumer to determine the nature, characteristics and functionalities of the goods, they can handle the goods and inspect the goods only in the way that is usual when buying goods at the seller’s premises. Goods that the Buyer intends to return within 14 days must not be worn, washed, ironed, shortened and / or altered, have the sewn label and / or sewn logo removed or take any other action to reduce the value of the goods.

In the period in which the consumer exercises the right of return, they must keep the goods with due care, i.e. they must behave like a particularly careful and conscientious person. In case of impairment of the product resulting from the handling of the product, the seller will charge the amount of the purchase price received in the ratio of impairment of goods at their own discretion, taking into account the objective criteria of each case.

In order to make it easier for the consumer to draw up a written contract termination, below is an information form for unilateral termination of the contract which can be filled out and sent to the seller PERLERAJ d.o.o., Republike Austrije 9, 10000 Zagreb or by e-mail at info@cloudandcojewelry.com.

The right to terminate the sales contract is not allowed in the following cases when:

• the subject of the contract is goods made to the consumer’s specification or clearly adapted to the consumer,
• the subject of the contract is sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery,
• the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery,
• the consumer specifically requested a visit from the merchant to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the consumer, the merchant provides other services, or delivers other goods than those necessary to perform urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods.

When the Buyer is a legal entity, the section of these General Terms and Conditions entitled “Right to unilateral termination of the contract” does not apply to them. The Law on Obligations and the Law on Electronic Commerce apply to legal entities. Click here for an online form for unilateral termination.

Notice of the manner of written consumer complaint

The consumer can send all complaints, in accordance with Article 10 of the Consumer Protection Act,  by mail to the address PERLERAJ d.o.o., Republike Austrije 9, 10000 Zagreb or by e-mail to the e-mail address info@cloudandcojewelry.com.

In order for Cloud&Co. to respond to consumers written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their name and surname and the address for the response. Cloud&Co. must legally give a response to consumer complaint in writing no later than 15 days from the date of receipt of the complaint.

In the event of a dispute, Cloud&Co. and the consumer will resolve the dispute amicably, and if this is not possible, the Municipal Civil Court in Zagreb has jurisdiction with the application of Croatian law. Disputes can be resolved in front of the Court of Honor of the Croatian Chamber of Commerce or other conciliation centers.

Consumer disputes can be resolved through the European Commission’s ODR platform.

If the consumer accepts the General Terms and Conditions, they accept all other conditions listed on the website www.cloudandcojewelry.com and all other provisions listed on the website. If the consumer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, please do not use the website www.cloudandcojewerly.com and do not enter into a sales contract.

Cloud&Co. reserves the right to change these General Terms and Conditions without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.

If the Buyer is a legal entity, the rules on consumer protection prescribed by the Consumer Protection Act do not apply to them. The rules on written consumer complaints do not apply to legal entities, to which the Civil Obligations Act and the Electronic Commerce Act apply.

GENERAL CONDITIONS FOR THE PROTECTION OF PERSONAL DATA

When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, i.e. operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password.

CorvusInfo considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the intended purposes. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

Security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

HOW DO WE PROTECT YOUR DATA?

We are committed to protecting Buyer’s personal information by collecting only the basic Buyer information that is necessary to meet our obligations.

Cloud&Co. is very committed to the protection of personal data and has taken various precautions to protect the personal data of users. The user can access personal data at www.cloudandcojewelry.com using a password and e-mail address.

All user data is safely stored and is available only to employees who need this data to do their job. All our employees are responsible for respecting the principles of privacy.

An integral part of these General Terms and Conditions are the General Terms and Conditions for the Protection of Personal Data. If the user does not agree with the General Terms and Conditions and Data Protection Information, they are obliged to leave and not use the website www.cloudandcojewelry.com.

When a user engages in certain activities on the website www.cloudandcojewelry.hr such as opening an account, using the Web Shop, filling out surveys, comments, publishing content, participating in contests or sweepstakes, sending feedback, and seeking information about services or job postings, Cloud&Co. may ask the user to provide certain additional personal information. In this case, before providing additional personal data, the user is advised to be sure to read the Data Protection Notice.

Cloud&Co. as a processing manager, collects personal data for the purpose of concluding and fulfilling sales contracts, delivering products related to sales documentation, technical support and authorizing credit and debit card payments, for which the legal basis is determined by Article 6, Item 1, Point b) of the General Data Protection Regulation, processing is necessary for the execution of the contract to which the respondent is a party or to take action at the request of the respondent before concluding the contract and further processing of personal data for the purpose of recording Buyer orders, unique Buyer identification, business analysis for which the basis is determined by Article 6, Item 1, Point f) of the General Data Protection Regulation because processing is necessary for legitimate interests to improve business and adjust production recognition market needs, and in special cases if you have given us valid consent, then we may use your contact information for direct marketing purposes for which the legal basis is determined by Article 6, Item 1, Point a) the respondent has given consent to the processing of personal data in one or more special purposes.

With the entry into force of this privacy statement, it is possible that current users will receive an e-mail from us asking them to confirm consent to receive notifications from us by mail, telephone, text message or e-mail because we cannot confirm or find in the archive the exact way users gave their address information. In order to continue receiving marketing content from us, you will need to clearly and unequivocally give us consent, because otherwise we will not be able to further inform you about them.

If you have any questions regarding the protection of personal data, you can contact PERLERAJ d.o.o., Republike Austrije 9, 10000 Zagreb or our e-mail address info@cloudandcojewelry.com

The user as a respondent is responsible and obliged to review and study www.cloudandcojewelry.com before providing personal data.

Personal data processed and the use of personal data

On the website www.cloudandcojewelry.com Cloud&Co. collects the following personal data of respondents:

• name and surname,
• password,
• telephone number,
• address,
• e-mail address
• product shipping address,
• billing address,
• zip code,
• city,
• sex,
• date of birth,
• company name and VAT ID (for companies only).

The following persons can have insight into personal data of users, in the execution of their scope of work related to sales contracts that Buyers enter into with Cloud&Co.: legal entities involved in the execution of sales contracts such as delivery services, bookkeeping services, IT support, etc. with whom we carefully determine the scope and issue of personal data protection through contractual relations.

Cloud&Co. may provide such information to third parties for the purpose of enforcing contracts, protecting the interests of users and Cloud&Co., preventing possible abuse, the need for better insight and understanding of individual needs and requirements of users and developing opportunities to improve all Cloud&Co. services, resulting in an increase in Buyer satisfaction for which the legal basis is the legitimate interest of the controller described in Article 6, Item 1, Point f) of the General Data Protection Regulation.

Storage of personal data

Cloud&Co. will ensure that user’s personal information is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal information), which can only be accessed by Cloud&Co. authorized persons.

Cloud&Co. does not record or store user transaction data required for card payments. Cloud&Co. will keep personal data as long as necessary for the purposes provided by special legal regulations (e.g. we store data on financial transactions for 11 years according to the Accounting Act) or until the revocation of the right to use the data by the respondent, if the request does not violate legal regulations 

The personal data collection controller has taken necessary technical, personnel and organizational measures to protect personal data from accidental loss or destruction and from unauthorized access, unauthorized alteration, unauthorized publication and any other abuse and has determined the obligations for people employed in the processing of data to sign a statement of confidentiality.

Information related to your rights

In accordance with the applicable data privacy regulations, you have the following rights:

• the right to information about your personal data that we have stored,
• the right to request a correction, delete or restrict the processing of your personal dana,
• the right to object to the processing of data for reasons of our own legitimate interest, public interest, or profiling, unless we can prove that there are compelling, justifiable reasons beyond your interests, rights and freedoms, or that such processing is carried out for confirmation purposes, application or defence of legal requirements,
• the right to data transfer,
• the right to file a complaint to the Personal Data Protection Agency,
• you may revoke your consent to the collection, processing and use of your personal data at any time with future effect. For further information, see the sections above that describe the processing of data based on your consent.

For each of these rights you can contact our e-mail address info@cloudandcojewerly.com.

You will receive our response no later than 30 days from the date of application.

Links to other websites

This Data Protection Notice applies only to the use of data that Cloud&Co. collects from respondents.

Other websites that can be accessed through www.cloudandcojewelry.com have their own privacy statements and privacy policies. If a user visits one or more other websites through www.cloudandcojewelry.com, Cloud&Co. recommends that users review this site’s privacy statement because Cloud&Co. is not responsible for the ways and conditions of work on other websites.

Other data

Under European Union law, Cloud&Co. informs users that the website www.cloudandcojewelry.com uses cookies in order to ensure the highest quality of service.  

Cookies in the user’s browser are enabled by Cloud&Co. to ensure the operation of all functions of the Internet portal, to adapt certain content specifically for each user and the analysis of visits to constantly improve the Internet portal.

How cookies are stored can be set by the user in the browser settings. In order to improve the web page browsing experience, Cloud&Co. must store a small amount of information (cookies) on the user’s computer. Over 90% of all websites use this practice, but according to European Union regulations from March 25, 2011. Cloud&Co. is obliged to ask the user’s consent before storing cookies.

By using the website www.cloudandcojewelry.com the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may not be available to them.

What is a cookie?

A cookie is information stored on a user’s computer by a website they have visited. Cookies usually store user settings, website settings, such as preferred language or address. Later, when the user reopens the same website the internet browser sends back the cookies belonging to that page.

This makes it possible for Cloud&Co. to display information tailored to the needs of each individual user. Cookies can store a wide range of information including personal information (such as a user’s name or email address). However, this information can only be saved if the user allows it – websites cannot access information for which the user has not given them permission and cannot access other files on the user’s computer.

Default cookie saving and sending activities are not visible to users. However, the user can change their Internet browser settings so that they can choose whether to approve or reject requests to save cookies by deleting saved cookies automatically when closing the Internet browser and other.

In addition to personal information, Cloud&Co. may request from the user other data that cannot be identified, and are not considered personal data (for example, data on how to use the website, computer, Internet server, preferences, hobbies, interests, activities), which enable Cloud&Co. a better, more accurate and personal selection of data for users, improvement of the website and additional direction and adaptation of content to users. Based on this data, Cloud&Co. learns information about which content is the most popular among which users.

Changes Information on personal data protection

Cloud&Co. may change this Privacy Policy at any time by posting the amended text on the website www.cloudandcojewelry.com. Amendments to the General Terms and Conditions of Personal Data Protection come into force immediately upon publication on the website www.cloudandcojewelry.com and it is therefore recommended that users be informed of the applicable privacy policy at the time of visiting the site.